Contact

We're happy to help with anything you need: questions about our shrimp, fish and plants, advice on planning or troubleshooting your tank, or support with an order or a live-arrival claim.

Every message you send with the form below goes straight to our support email, support@mossandmolt.com. You can also email that address directly. Please include your order number if you have one.

Quick answer? Check the FAQs first. Most questions about shipping, dead on arrival and orders are answered there.

All messages sent through this contact form go straight to support at mossandmolt dot com. You can also email us directly, but it may take longer for us to see and reply.

Dead on arrival? Add a short video of the unopened bag, plus up to 5 photos.

Store policies